At what two levels can strategies for avoiding liability be employed in emergency medical dispatching?

Strategies for avoiding liability in emergency medical dispatching can be effectively applied at both individual and agency levels. At the individual level, dispatchers are responsible for using their training, judgment, and adherence to established protocols to provide appropriate assistance and information during emergency calls. This involves being aware of their decision-making processes, ensuring compliance with legal and ethical standards, and continuously updating their skills.

At the agency level, the organization itself must have robust policies, training programs, and operational protocols designed to minimize risk and ensure that all staff are properly equipped to handle emergency situations in a compliant manner. This includes setting up clear guidelines for dispatchers to follow and ensuring that they have access to ongoing education and resources.

While the other options incorporate elements that are important in the realm of emergency response, they do not capture the dual focus on the individual dispatcher’s responsibilities and the overarching policies of the dispatching agency in a way that emphasizes the combined effort necessary to mitigate liability effectively.