What happens during the call-receiving phase?

During the call-receiving phase, the Emergency Medical Dispatcher (EMD) takes the call and interrogates the caller. This phase is crucial as it involves gathering vital information about the emergency situation, which helps in determining the appropriate response and resources needed. The EMD engages the caller by asking specific questions to assess the nature and severity of the emergency, such as the location, the condition of the patient, and any immediate dangers present. This systematic approach is fundamental in ensuring that the dispatch team can provide the necessary assistance as quickly and effectively as possible.

This interaction not only aids in triaging the call but also establishes a rapport with the caller, which can help in calming the situation and receiving accurate information. Gathering such details is essential for the timely and efficient allocation of emergency services.