What should an EMD emphasize during pre-arrival instructions?

An Emergency Medical Dispatcher (EMD) should prioritize the safety of both the caller and the patient during pre-arrival instructions. This focus is essential because the dispatcher must ensure that the situation remains as safe as possible while help is on the way. By emphasizing safety, the dispatcher can guide the caller on how to best protect themselves, the patient, and any bystanders from further harm.

This may involve instructing the caller to move to a safe location, advising on preventing additional injuries, or even helping to manage the scene to avoid hazards. The well-being of those involved is paramount and can significantly impact the outcome of the emergency situation.

While the emotional state of the caller and the need for immediate evacuation are also important considerations, they are secondary to ensuring safety. Addressing potential risks of the emergency, while relevant, can also take a backseat when the immediate priority is effective and practical safety measures for those present. Thus, emphasizing safety aligns most closely with the fundamental objectives of emergency response management.