What should EMDs do if a caller reports a person down in a public place?

When a caller reports a person down in a public place, the best course of action is to begin collecting assessment information while simultaneously dispatching emergency services. This approach ensures that emergency responders are on their way to the scene without delay, which is critical in situations involving a person down, as every second can matter in terms of patient survival.

Collecting assessment information allows the Emergency Medical Dispatcher (EMD) to gather vital details about the situation, such as the person's condition, whether they are breathing, if there is any visible injury, or potential hazards in the environment. This information is essential for the emergency responders to prepare their approach and provide appropriate care upon arrival.

Moving the person in this situation could cause further harm, particularly if there are unknown injuries such as spinal injuries. Telling the caller to wait for instructions without simultaneously dispatching help would delay the necessary aid, risking the health of the individual who is down. Directing the caller to a different emergency number would not be appropriate, as 911 or the equivalent number is the standard for emergency services, and ensuring the proper resources are mobilized is paramount.

Thus, initiating the emergency response while gathering necessary information is a proactive and effective strategy that aligns with EMD protocols, ensuring that help arrives