Which document outlines the procedures and protocols emergency dispatchers should follow?

The EMD Protocol Manual is the foundational document that specifically delineates the procedures and protocols that emergency dispatchers must adhere to during their response to emergencies. This manual provides structured guidance on how to assess emergencies, prioritize calls, and deliver the appropriate instructions to callers. Its purpose is to ensure consistency and reliability in the dispatch process, ultimately enhancing the effectiveness of emergency medical services.

The protocol manual includes standardized assessment protocols, critical decision-making guidelines, and clear protocols for various emergency scenarios, ensuring that dispatchers can respond efficiently and effectively to a wide range of situations. This established framework is crucial for the safety of both the responders and those in need of assistance.

Other documents mentioned, while related to emergency services, serve different purposes. The Emergency Response Guide is typically focused on general emergency management rather than specifically for dispatch protocols. The Dispatcher Incident Report is aimed at documenting the details of a specific incident, and the Emergency Services Handbook provides broader information about the entire emergency services landscape. Thus, the EMD Protocol Manual is the most relevant and specific document for describing the procedures that emergency dispatchers are trained to follow.